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Terms of service

This website is operated by 0–SIGNATURE d.o.o. Throughout the site, the terms "we", "us" and "our" refer to 0–SIGNATURE d.o.o. By using this website, including all information, tools and services contained herein, you agree to be bound by the following terms, conditions, policies and notices (collectively: Terms of Service or Terms).

By accessing the Website and/or purchasing products through it, you become a user of our Services and accept these Terms in their entirety. The Terms apply to all users of the Website – including, but not limited to, visitors, customers, merchants, suppliers and collaborators.

Please read these Terms carefully before accessing or using any part of the website. If you do not agree with any part of the Terms, do not use this site or the services we offer.

Updates and change of Terms

We reserve the right to change, update or replace any part of these Terms at any time by posting new versions on this page. It is your responsibility to check this page regularly for any changes. Your continued use of the website after the posting of changes constitutes your acceptance of them.

E-commerce platform

Our online store is built on the Shopify Inc. platform, which provides us with a technology solution for selling products and managing orders. By using our Services, you also agree to the terms and conditions set forth by Shopify as the infrastructure provider.

SECTION 1 – Terms of Use of the Online Store

By using this website and accepting the Terms of Use, you declare that:

  • you are of legal age under the laws of country or region of residence, or
  • you are of legal age and have expressly consented to a minor who is your dependent using this site.

The services and products of this website may not be used for any illegal, unauthorized or prohibited purposes, including, but not limited to, violation of intellectual property regulations or other applicable laws.

It is prohibited to transmit any malicious code, including viruses, worms or any other harmful software.

Any violation of these terms will result in immediate termination of access to our services.

SECTION 2 – General Terms and Conditions

We reserve the right to refuse service to any person, at any time and for any reason, without the obligation to provide additional reasons.

You understand that certain technical data (excluding credit card information) may be transmitted unencrypted over various networks and may be subject to technical adjustments for compatibility with networks and devices.

All payment information is transmitted exclusively in encrypted form and is protected by appropriate security protocols.

It is not allowed to:

  • copy, reproduce, distribute, sell, resell or in any other way commercially exploit the service or any part thereof,
  • use the website or access the Services without our express written permission.

All headings in these Terms are used solely for convenience and have no legal effect or affect the interpretation of individual provisions.

SECTION 3 – Accuracy, completeness and timeliness of information

We take no liability if the information published on this website is not accurate, complete or up-to-date. The content available on the site is for informational purposes only and should not be used as the sole basis for making business or personal decisions without first checking additional, more reliable and up-to-date sources of information.

The use of content published on this site is at the user's own risk.

The site may contain certain information of a historical nature. Such information is not necessarily current and is provided for orientation and context only.

We reserve the right to change any content on the website at any time, but we are not obligated to update the information. The user is responsible for regularly monitoring changes on the site.

SECTION 4 – Changes to the Service and Prices

All product prices on the website are subject to change without notice. We also reserve the right to modify, suspend or discontinue any service or part thereof at any time.

We may make such changes at any time, at our sole discretion, without obligation to notify users in advance.

We shall not be liable to you or any third party for any price change, suspension or discontinuance of the Service.

SECTION 5 – Products and Services

Certain products or services are available exclusively through our website. Such products may be available in limited quantities and are subject to return or exchange solely in accordance with our Return Policy.

We make every effort to accurately display the appearance, color, and specifications of the products on our website. However, we cannot guarantee that the colors displayed on your device will perfectly match the actual appearance of the product.

We reserve the right, but not the obligation, to:

  • restrict the sale of any product or service to certain persons, regions or jurisdictions,
  • limit the quantities of products available for purchase,
  • we may change or update product descriptions and prices at any time without prior notice,
  • completely discontinue the production or offer of certain products.

All offers for products or services on the website are void where prohibited by law.

We do not guarantee that the quality of any purchased product, service, information or other material will meet your expectations, nor that any errors or defects in the Service will be promptly corrected.

SECTION 6 – Billing Accuracy and Account Information

We reserve the right to refuse any order we receive. We may also, at our sole discretion, limit or cancel the quantity of products purchased per person, household or order.

These restrictions may include orders:

  • associated with the same user account,
  • paid with the same credit card,
  • sent to the same billing and/or delivery address.

In the event of a change or cancellation of your order, we will attempt to notify you via the email, billing address, or phone number you provided at the time of purchase.

You undertake to:

  • provide accurate, complete and up-to-date payment and account information,
  • promptly update your account information, including email address, credit card information and expiration dates, so that we can complete the transaction and contact you as needed.

For additional information, please consult our Returns Policy.

SECTION 7 – Optional Third-Party Tools

We may provide you with access to certain tools provided by third parties over which we have no oversight, control, or ability to influence.

By accessing and using these tools, you agree to use them "as is" and "as available", without any warranties, representations or liability on our part. We assume no liability arising out of or in connection with the use of these optional tools.

Any use of optional tools through our website is at your own risk and we recommend that you familiarize yourself with the terms of use set by the relevant third-party provider.

We may add new functionality, tools or services through the website in the future – such upgrades will also be subject to these Terms of Use.

SECTION 8 – Third-party links and content

Our website may contain links to other websites, products, services or content owned by third parties. Such materials are not under our control or responsibility.

We do not guarantee the accuracy, completeness, quality, or safety of content found on third-party websites, and we do not take responsibility for any damage, loss, or other consequences that may arise from using such content or entering into transactions with third parties.

Before making a purchase or downloading any service through linked sites, we advise you to carefully read their terms of service, privacy policies and other relevant documents.

Any complaints, requests or inquiries regarding third-party products or services should be directed directly to the relevant provider.

SECTION 9 – User Comments, Feedback and Other Submissions

If you, on your own initiative or at our request (for example, through a competition), send us ideas, suggestions, comments, plans or other content (hereinafter referred to as "comments"), you agree that we may, without limitation:

  • edit, reproduce, publish, translate, distribute and use in any medium and for any purpose.

You expressly agree to:

  • that there is no obligation of confidentiality regarding comments,
  • you will not be entitled to compensation,
  • we are not obligated to respond to your comments.

We reserve the right (but not the obligation) to monitor, remove or edit content that we believe violates the law, the rights of third parties, or these Terms of Use.

You agree that:

  • your comments will not violate the copyright, trademark, privacy, personality rights, or other rights of any third party,
  • the content of the comment will not be defamatory, offensive, illegal, obscene or technically harmful (e.g. viruses),
  • you will not impersonate another person or mislead about the source of the comment.

You are solely responsible for any comments you submit and their accuracy. We are not responsible for comments posted by third parties or users of the Site.

SECTION 10 – Personal data

The submission and processing of personal data through this website is governed by our Privacy Policy. Please read it carefully to understand your rights and how we protect your data.

SECTION 11 – Errors, inaccuracies and omissions

Despite the careful maintenance of the content, it is possible that there may occasionally be typographical errors, inaccuracies or incomplete information, especially in relation to:

  • product description,
  • price and promotion,
  • offers,
  • delivery cost,
  • availability and delivery times.

We reserve the right to correct errors, change or update information, and cancel orders if the information published was inaccurate at any time – without prior notice, including after the order has already been shipped.

We do not undertake to update any information unless required by law. The lack of an updated date does not mean that all information in the Service is up-to-date or accurate.

SECTION 12 – Prohibited Uses

In addition to all other prohibitions defined in these Terms of Use, it is expressly prohibited to use this website or its content for any of the following activities:

  • for any illegal purposes,
  • for encouraging or enabling others to engage in illegal activities,
  • for violation of any applicable law, regulation, ordinance or international rules,
  • for violation of intellectual property rights of 0–SIGNATURE d.o.o. or third parties,
  • for harassment, threats, insults, defamation, discrimination or any form of abuse based on gender, race, ethnicity, religion, age, sexual orientation, disability or national origin,
  • for providing inaccurate, misleading or false information,
  • to upload or transmit malicious software (e.g. viruses, worms, Trojan horses) that may affect the operation of the website, the Services, related systems or the Internet,
  • for unauthorized collection or monitoring of other users personal data,
  • for carrying out activities such as spam, phishing, pharming, pretexting, scraping, crawling and similar manipulations,
  • for posting or transmitting content that is obscene, immoral or inappropriate,
  • for attempts to bypass the security measures of the Service or any related website, system or network,

We reserve the right to terminate or restrict your access to the Services if you violate any of these rules, without prior notice.

SECTION 13 – Disclaimer of Warranties and Limitation of Liability

We do not warrant that your use of our Services will be uninterrupted, timely, secure, or error-free. We also do not warrant that the results obtained from your use of the Service will be accurate, complete, or reliable.

You agree that we may from time to time temporarily suspend the Service or discontinue it entirely – at any time and without prior notice.

You expressly agree that your use of the Service – as well as your possible inability to use it – is solely at your own risk.

The Service and all products available through it are provided "as is" and "as available", without any express or implied warranties, including, but not limited to:

  • warranties of fitness for a particular purpose,
  • guarantees of market value or durability,
  • warranties of accuracy, ownership or non-infringement of third-party rights.

Under no circumstances will 0–SIGNATURE d.o.o., its directors, employees, associates, agents, partners, suppliers or service providers be liable for any direct, indirect, incidental, consequential, punitive or special damages - including, but not limited to:

  • lost profit,
  • lost data,
  • business interruption,
  • loss of savings,
  • product replacement costs,
  • damage caused by the use or inability to use the Service or product

These limitations of liability apply even if we have been previously warned of the possibility of such damage.

In those jurisdictions where the law does not allow the complete exclusion or limitation of liability for consequential or incidental damages, liability shall be limited to the fullest extent permitted by law.

SECTION 14 – Indemnification

You agree to indemnify, defend and hold harmless 0–SIGNATURE d.o.o., as well as its parent and affiliated companies, partners, directors, employees, agents, subcontractors, suppliers, service providers and other related parties, from and against any claims, losses, damages, liabilities, costs or expenses (including reasonable attorneys fees) made by any third party arising out of:

  • your breach of these Terms of Use,
  • resolution of the law or rights of third parties,
  • content that you have submitted, published or transmitted through our services.

This obligation to indemnify applies regardless of the type of claim and the legal basis on which it is based.

SECTION 15 – Severability

If any provision of these Terms of Use is held to be unlawful, void or unenforceable, such provision shall be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from the remainder of the Terms.

Such a situation will not affect the validity and enforceability of the remaining provisions, which will remain in force and in full legal force.

SECTION 16 – Termination

All obligations and liabilities of the parties that arose prior to the date of termination of these Terms will continue to have effect after the termination of this agreement.

These Terms of Use remain in effect until terminated by you or 0–SIGNATURE d.o.o. You may terminate them at any time by notifying us that you no longer wish to use our Services, or by simply ceasing to use our website.

On the other hand, if we determine or reasonably suspect that you are violating any part of these Terms, we reserve the right to immediately terminate the agreement without prior notice. In that case, you are responsible for any outstanding obligations incurred up to the date of termination, including itself, and we may limit or completely disable your access to the Services.

SECTION 17 – Entire Agreement

Failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right.

These Terms of Use, together with other applicable policies and regulations posted on the website, constitute the entire legal agreement between you and 0–SIGNATURE d.o.o., and supersede all prior and contemporaneous agreements, communications and proposals - whether oral or written - between you and us, including prior versions of these Terms.
Any possible ambiguities in the interpretation of these Terms shall not be interpreted to the detriment of the party that drafted them.

SECTION 18 – Governing Law

These Terms of Use, as well as all separate agreements arising from the provision of the Services, shall be governed by and construed in accordance with the applicable laws of the Republic of Croatia.

SECTION 19 – Changes to the Terms of Use

You can review the latest version of the Terms of Use at any time on this page.

We reserve the right, at our sole discretion, to modify, supplement or entirely replace any part of these Terms by posting an updated version on our website.

It is your responsibility to regularly monitor the content of the site to be aware of any changes.

Your continued use of our website and Services following the posting of changes will be deemed your express acceptance of such changes.

SECTION 20 – Contact information

For any questions, comments or complaints regarding these Terms of Use, you can contact us at:

Company: 0–SIGNATURE d.o.o.
OIB: 95836963550

E-mail: zero@0-signature.com

Headquarters: Babićeva 8, Andraševec, 49243 Oroslavje, Croatia