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Privacy policy

Introduction

This Privacy Policy describes how 0–SIGNATURE d.o.o. (hereinafter: "Website", "we", "us" or "our") collects, uses and discloses your personal information when you visit it, use our services or make a purchase on www.0-signature.com or otherwise interact with us (collectively, the "Services").

By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

Privacy Policy changes

We reserve the right to periodically update this Privacy Policy as required by applicable law. You will be notified of any changes by posting a revised version on our website with the updated date. We recommend regular checking.

Types of data we collect

We collect information that you provide to us directly, automatically through cookies, and from third parties. This includes:

  • basic contact information,
  • order and delivery information,
  • account information and product reviews,
  • website usage, including IP address, device type, browser, and interactions with the website,
  • information from partners such as payment processors and analytics tools.

Certain features of our Services may require you to voluntarily provide us with certain personal information. If you choose not to do so, you may not be able to use or fully access those features.

How we use your personal information

1.Provision of services and execution of contracts

We process your personal data to enable you to use our Services and to fulfill our contractual obligations. This includes:

  • payment processing,
  • delivery of orders,
  • user account management,
  • sending notifications about orders, invoices, returns and exchanges,
  • organization of delivery and logistics,
  • enabling the publication of reviews and feedback.

2. Marketing and promotion

We may use your information to send you information about new products, special offers and campaigns via email, SMS or post. We also use it to tailor advertising and content on our website and related websites to your interests.

3. Security and protection

The data is also used for the purpose of identifying, preventing and responding to possible fraud, abuse, unauthorized access or other illegal activities. If you are a registered user, it is your responsibility to keep your access data secure. If you suspect abuse, please contact us immediately.

4. Customer support and service improvement

Personal data helps us communicate with you more effectively, resolve queries and continuously improve the quality of our products and services. This processing is based on our legitimate interest in maintaining a positive relationship with our customers and ensuring a high standard of customer experience.

Data obtained from third parties  

We may also collect certain information about you through third parties, including partners and service providers acting on our behalf. This may include:

  • technical and platform partners that enable the operation and maintenance of our website and services (for example, Shopify),
  • payment processors that process transactions and may collect data such as card number, billing address and other data necessary for order execution,
  • third parties that use technologies to track user interaction with our website, ads and communications (e.g. cookies, pixels, web beacons, analytics tools).

All information collected in this manner is treated in accordance with this Privacy Policy. While we take steps to work with trusted partners, we are not responsible for the accuracy of information provided by third parties or their privacy policies and practices. For more information, please see the "Third Party Websites and Links" section.

Cookies

Like most websites, our website uses cookies to improve functionality, security and user experience. Cookies are small files that are stored on your device and allow your browser to be recognized and your settings and activities to be remembered.

We use cookies to:

  • enabling basic site operation,
  • remembering user choices and settings,
  • analysis of usage and improvement of the Services,
  • content and advertising customization, in collaboration with third parties.

For details about cookies related to the Shopify platform, visit: https://www.shopify.com/legal/cookies

Some cookies come from third-party service providers with whom we work to improve website functionality or personalize marketing activities.

Most browsers automatically accept cookies, but you can change your browser settings at any time to block or delete cookies. Please note that disabling cookies may limit the functionality of the site and affect your user experience - some features may not work properly or work at all.

Also, blocking cookies does not mean that the transfer of information to third parties, such as our advertising partners, is completely prevented.

Data disclosure

In certain situations, we may share your personal information with third parties when justified and consistent with this Privacy Policy. Such data exchange may include the following circumstances:

  • with external partners and service providers who act on our behalf, for example: managing IT systems, processing payments, delivering orders, providing customer support, analytics, hosting and data storage,
  • with business and marketing partners, including platforms like Shopify, who help us deliver services, display personalized content and advertise,
  • when you explicitly request or authorize it, for example when using social media integrations, third-party plugins, or when shipping products to other addresses,
  • with affiliated companies within our business system, when it is in our legitimate interest for efficient business management,
  • in the event of a business transaction, such as a merger, sale, restructuring or bankruptcy, and when necessary to comply with legal obligations (such as a court order or other legal requirement), enforce our terms of use, or protect our rights, users and systems.

We do not sell personal information to third parties.

User generated content

Our platform may allow you to post product reviews or other content that you create yourself. Please note that all information and materials that you voluntarily post on publicly accessible parts of our Services become public and available to everyone.

We have no control over who can access this information, how other users can use it, or guarantee that it will be kept in accordance with your privacy expectations. Therefore, we recommend caution when sharing personal information or any sensitive content through publicly available channels.

We are not responsible for any damage, misuse, inaccuracy, or security risks that may arise from the publication of such information or access by third parties to user-generated content.

External links and third-party websites

Our website may contain links to other websites or digital platforms that are not owned or controlled by us. These sites operate independently and have their own privacy policies, terms of use, and security standards.

We recommend that you carefully read all legal documents of each website you visit via links from our site. We are not responsible for the content, accuracy, security, privacy protection or any other aspects of linked sites operated by third parties.

Also, information that you voluntarily share through publicly accessible parts of the Internet, including social networks and public forums, may be visible to other users without any restriction. We cannot control or guarantee how third parties use this information.

The inclusion of such links on our site does not constitute a recommendation, endorsement or approval of those third parties, unless expressly stated.

User rights

You have the right to:

  • request access to and copy of your data,
  • correct incorrect data,
  • request deletion,
  • restrict processing or withdraw consent,
  • saubmit a complaint or appeal to the competent authority.

Protection of children’s privacy

Our Services are not directed at children, nor are they designed for use by persons under the age of 16. We do not knowingly collect or process personal information from children.

If you are a parent or legal guardian and believe that your child has provided us with personal information without your consent, please contact us by using the information below so that we can immediately take appropriate action, including deleting such information.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "sell" or "share" (as defined by applicable law) the personal information of persons under the age of 16.

Security and data storage

We take reasonable technical, organizational and security measures to protect your personal information from unauthorized access, disclosure, alteration or loss. However, it is important to note that no security system is completely impenetrable and we cannot guarantee the absolute security of your information.

Also, data transmitted over the Internet – including email or other insecure channels – may be exposed to risks during transmission. Therefore, we advise against sending sensitive or confidential information over unsecured channels.

The retention period for your personal data depends on several factors, including:

  • the duration of your relationship with us (e.g. active user account),
  • legal obligations related to data retention (e.g. accounting and tax regulations),
  • the need to resolve disputes or fulfill contractual obligations.

We retain data only for as long as is necessary to fulfill the stated purposes, unless the law requires a longer retention period.

Your rights and choices

Depending on the legislation applicable in your place of residence, you may have certain rights in relation to the processing of your personal data. Although these rights are not always absolute and their application may depend on specific circumstances, below are the options that may be available to you under certain conditions:

  • right of access - you have the right to request information about the personal data we hold about you, including the purpose of its processing and with whom the data has been shared,
  • right to correction - you have the right to request the correction of inaccurate or incomplete personal data we hold about you,
  • right to deletion ("right to be forgotten") - in certain situations, you can request the deletion of your personal data, particularly when it is no longer necessary for the purposes for which it was collected,
  • right to restriction of processing - you can request that we temporarily or permanently suspend the processing of your data, for example if you dispute its accuracy or the lawfulness of the processing,
  • right to data portability - you have the right to request a copy of your personal data in a structured, commonly used and machine-readable format and the right to have it transmitted to another controller, if technically feasible,
  • right to withdraw consent - if the processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of the processing prior to its withdrawal,
  • the right to object - you have the right to object to certain forms of processing, including direct marketing, and the right to appeal if we refuse your request,
  • communications management - you can unsubscribe from promotional emails at any time by using the unsubscribe link within the message. We may still send you operational or administrative messages related to your account or order.

Exercising your rights

You can exercise your rights through the options available on our website or by contacting us by e-mail: zero@0-signature.com

To protect your information, we may request additional information (e.g. email address, account information) to verify your identity before processing your request. You also have the right to appoint an authorized representative who can act on your behalf, with valid proof of authorization.

We will respond to each request within a reasonable time, in accordance with applicable laws, and we will not discriminate against you for exercising your legal rights.

Complaints

If you have any questions, concerns or complaints about how we process your personal information, we encourage you to contact us in the first instance. You can submit your complaint by email or post using the contact details provided below. We will do our best to respond to all enquiries in a reasonable and satisfactory manner.

If you are not satisfied with our response or believe that we have not acted in accordance with applicable data protection laws, you have the right to file a complaint with the competent supervisory authority for personal data protection in your country of residence or stay.

In the Republic of Croatia, the supervisory authority is:

Croatian Personal Dana Protection Agency (AZOP)
Address: Selska cesta 136, 10000 Zagreb
Phone number: +385 (0)1 4609 000
Web: www.azop.hr

International transmission

Your data may be stored and processed outside the Republic of Croatia, including countries with different levels of data protection. In such cases, we ensure that appropriate protection measures are in place.

Contact

For any questions, requests or complaints regarding privacy, please contact us:

E-mail: zero@0-signature.com
0–SIGNATURE d.o.o., Babićeva 8, Andraševec, Oroslavje 49243 Oroslavje, Croatia

"In accordance with applicable data protection laws, 0–SIGNATURE d.o.o. acts as the controller of your personal data."